Refund policy

Return & Refund Policy

At Aurae Eleven, we take pride in the quality and care behind every product. Please note that we do not offer returns or refunds unless the item you receive is faulty or we have made an error with your order.

Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at orders@auraeeleven.com. Include your order number and photos of the issue so we can resolve it quickly.

If approved, we will arrange a replacement or a refund to your original payment method.

Questions

If you have any concerns about your order, our team is here to help. Please reach out at orders@auraeeleven.com.