How will I know if my order is confirmed? 
Thank you for your order! You’ll receive a confirmation email shortly. If it doesn’t arrive, please reach out to us at orders@auraeeleven.com.

Can I change or cancel my order after placing it? 
Once an order is placed, we’re unable to make changes or cancellations. Please double check your order before confirming, and reach out if you need help.

Do you offer any discounts or promotions?
Yes! Sign up for our newsletter to get exclusive discounts, early access to new drops, and special community-only perks.

Do you ship internationally?
At the moment, we only ship to the UK. We’re working on expanding our shipping options and hope to offer worldwide delivery soon - stay tuned!

How long does shipping take?
We aim to deliver your order within 3–4 working days. You’ll receive a confirmation email with tracking details as soon as your order is on its way.

What is your return and exchange policy?
Due to hygiene reasons, we don’t accept returns or exchanges unless there’s an issue with your order. If something isn’t right, email us at orders@auraeeleven.com and we’ll make it right. 

What should I do if I receive a faulty or damaged item?
We hope this never happens, but if it does, please email us at orders@auraeeleven.com with your order details, and we’ll make it right.

What sizes do the socks fit?
Our socks are one-size-fits-most, thoughtfully designed to fit a wide range of foot sizes comfortably.

What materials are Aurae Eleven socks made from?
Our socks are made from a soft, breathable blend of combed cotton, polyester, and spandex - designed for comfort, stretch, and durability.

Are the socks suitable for all types of workouts?
Aurae Eleven socks are designed to support you through Pilates, yoga, barre, and beyond. With a sleek, minimal style, they’ll take you straight from the studio to coffee runs and everything in between.

Are the socks non-slip?
Yes! Our socks feature high-quality silicone grips to keep you secure and supported during every movement.

How should I wash my Aurae Eleven socks?
We recommend machine washing inside out, under 30°C, with similar colours. Avoid bleach, tumble drying, dry cleaning, or ironing to keep them looking fresh and functioning beautifully.

How can I contact Aurae Eleven?
You can reach us at hello@auraeeleven.com - we’d love to hear from you!

Do you offer wholesale or studio partnerships? 
Yes, we’d love to! We’re always excited to partner with Pilates studios, boutiques, and like-minded spaces that align with our values. If you're interested in stocking Aurae Eleven or collaborating with us, we'd love to hear from you. Just drop us an email at hello@auraeeleven.com.

Are you planning any events or community experiences?
Yes! We’re currently planning wellness-focused events and community experiences. Sign up for our newsletter or follow us on Instagram and TikTok to stay in the loop.